Gift Flights Ltd (hereafter referred to as ‘Gift Flights’) carries on the business of selling, via its websites and marketing avenues redeemable face value credit vouchers (“Vouchers”) on behalf of third-party organisations (hereafter referred to as “Experience Providers”). Each Voucher can be redeemed by the customer or by a third party to whom the Voucher is transferred to by the customer (the person redeeming the Voucher also being referred to herein as “the Customer”) in return for the activity supplied direct to the Customer by the Experience Provider and within the period of validity stated on the Voucher. Each Voucher can be redeemed by the Customer or by a third party to whom the Voucher is transferred to by the Customer (the person redeeming the Voucher being referred to herein as “the Customer”) in return for the activity supplied direct to the Customer by the Experience Provider up to the value shown on the Voucher and within the period of validity stated on the Voucher. Accuracy Whilst every effort is made to ensure that the descriptions and illustrations contained within the Gift Flights website, on gift Vouchers and on any associated marketing material are a true reflection of the events in respect of which the Voucher may be redeemed, these do not form part of a contract. Following contact with the Experience Provider to redeem your Voucher, if you believe the activity to be inaccurately represented when compared with the activity illustrated on the Gift Flights website, your concern must be raised with Gift Flights. Once a specific date for an activity has been booked, you will automatically become bound by the terms and conditions of that individual Experience Provider. Please note that activities are subject to change without notice. This does not affect your statutory rights. Prices The prices of specific activities displayed on the Gift Flights website and printed materials are correct to the best of our knowledge. However, it is the sole responsibility of the Experience Provider to update, maintain and amend the prices of their activities displayed on the Gift Flights website. In this respect, we cannot be held accountable for any inaccuracies pertaining to the prices displayed on our website. Availability Gift Flights sells Vouchers which are valid for a period of time designated by the Experience Provider. The validity of the Voucher will be displayed with the activity on our website and on the gift Voucher. The recipient of the Voucher is to contact the Experience Provider to book a time and a date for their activity at their mutual agreement. The activity, in respect of which Vouchers may be redeemed against, are subject to availability and weather conditions on the day. To avoid inconvenience, disappointment and expenses, we recommend that you book the activity, in respect of which the Voucher will be redeemed, well in advance. DO NOT organise travel or accommodation until the booking has been confirmed by the Experience Provider. Gift Flights accepts no liability and will not be held accountable for any costs incurred by the Customer in the event of a booking being cancelled or postponed by the Experience Provider. Please be aware that flying activities are subject to weather conditions, cancellations, technical difficulties and other external influences which can occur at short or no notice. We advise you to confirm the booking before any travel and accommodation costs are incurred. Bookings DO NOT arrive at the venue expecting to redeem your gift Voucher without first obtaining a booking confirmation and the departure location of your activity in writing from the Experience Provider. Please be aware that the departure locations can sometimes differ from operating base(s) or the head office of the Experience Provider. You MUST confirm this at the point of making your booking with the Experience Provider. Gift Flights will not be held liable for any costs incurred should the procedures set out in these terms and conditions not be followed. Event Duration Details of activity durations stated on the Gift Flights website and gift Vouchers are to be used as a guide only. Some activities could be ‘pleasure flying days’, meaning other members of the public could be taking part in the same activity as you. This could mean waiting with other members of the public before beginning your activity. As a result, delays could occur and we advise you to allow plenty of time before and after your original booking time. The information stated on the Gift Flights website and marketing materials are an indication of what to expect with regard to the activity in respect of which your Voucher is to be redeemed. Delays, curtailments and breakdowns are not within our control and Gift Flight will not be held liable for these disruptions. Safety The undertaking of activities may involve varying levels of personal risk. Some activities may require you to sign an Experience Provider’s disclaimer or liability form on the day. Please ensure that you read these documents carefully. Some personal insurance policies may not cover several activities in respect of which our Vouchers may be redeemed. Please confirm with the Experience Provider and your insurer well in advance of your booking date. Note that all Experience Providers will require participants to comply with detailed and specific safety procedures. Please listen and ensure that you fully comply with their briefings and safety measures – It is for your personal safety. The Experience Providers reserve the right to cancel activities if they believe that any safety procedures or guidelines have been broken and that there is a risk or potential risk to the participant or other parties involved in the activity. All Experience Providers uphold their own safety measures, have their own levels of compliance and their own age, height, weight and health restrictions. It is at their sole discretion to cancel, defer or cease an activity or booking at any point before or during the activity. Validity Gift Vouchers are valid for a period of time clearly stated by the Experience Provider on the Gift Flights website and on the Voucher itself. It is the responsibility of the Customer and/or recipient to confirm the Voucher expiry date and to book the activity within the expiry date specified on the Voucher. A Voucher is deemed to be invalid if it has expired. Vouchers can only be extended at the discretion of the Experience Provider if this is a facility they offer and the Voucher must still be within its expiry date/valid at the point of it being extended. If the Customer feels that they are unable to utilise the Voucher before it expires, Gift Flights recommends contacting the Experience Provider directly or to transfer the gift Voucher to someone who can utilise it before it expires. Gift Flights recommends that all Vouchers are redeemed and that activities are booked and taken before the expiry date on the Voucher. Gift Flights would recommend that the Customer attempts to make a booking with the Experience Provider in good time. Gift Flights will not be held liable if the Customer attempts to book an activity at short notice or at the latest date possible within the Voucher’s validity and the Experience Provider cannot accommodate their request. If the Experience Provider cannot accommodate the Customer or the Voucher recipient, this is a matter for the Experience Provider and the Customer/Voucher recipient to discuss with each other directly. Restrictions Many Vouchers offered by Experience Providers on the Gift Flights website may be redeemed for activities that have restrictions applied to them. Restrictions are not decided by Gift Flights. Individual Experience Providers are responsible for stating their own restrictions. Restrictions can include age, weight, height, physical and mental health, alcohol and drugs policies and relevant identification being provided. The Experience Providers have the right to refuse the Customer, Voucher recipient or spectators entry to their activities or premises if these are not adhered to, in accordance with their own terms and conditions. Any activity guide, supervisor, operations officer, flight instructor, pilot in command acting as captain of any aircraft can (at their own discretion) refuse any person entry to an aircraft, access to piece of equipment or premises if he/she suspects the participant to have consumed alcohol or illegal substances within the past 24 hours. Gift Flights has a commitment to safety and will always support any decision made by any Experience Provider representative in the best interest of safety. Please read all of the information provided for each activity to ensure that your initial suggested Voucher is suitable for the recipient. If you are unsure of the suitability of a particular activity, please email us at email@example.com with your query. Gift Flights will not be held liable if an Experience Provider refuses to undertake an activity if the participant is deemed to be outside their operation’s restrictions. The Voucher may become void as a result. Feedback or Complaint Gift Flights takes complaints seriously. We take great care in ensuring that all Experience Providers offer our Customers the best possible service and experience. However, should you encounter any problems, we would always recommend speaking with the Experience Provider directly in the first instance. The Experience Provider will ensure that any issues are rectified. If you are still not satisfied, please send details of your concern (including your Voucher reference number, the date of the booking/activity and who you spoke with) to firstname.lastname@example.org. Please be aware that the Experience Provider will also have the opportunity to respond to any complaint or investigation. If you have enjoyed your experience and/or the Experience Provider’s customer service and level of care, we would equally like to hear from you. Cancellations On redeeming your Voucher and booking a specific date with an Experience Provider, you are bound by their terms and conditions regarding cancellations. Once a date is confirmed with an Experience Provider, it is not possible to change this date unless the Experience Provider agrees to the change. If a date cannot be altered by an Experience Provider, it will not be possible to issue a refund. In the unlikely event that one of our Experience Providers needs to cancel the activity after you have booked a date, they will contact you directly. Gift Flights strongly recommends that you contact the Experience Provider on the day of your experience, before you depart, to avoid incurring unnecessary travel costs if the experience has been cancelled, is pending cancellation due to weather, technical difficulties or other potentially unforeseen issues. Gift Flights will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred. Experience Providers and Liability When redeeming your Voucher and booking an activity with an Experience Provider, you will be entering into a separate agreement with the Experience Provider and will be bound by their own terms and conditions which include any restrictions applied to the activity by the Experience Provider. Gift Flights recommends that you make yourself aware of the Experience Provider’s terms and conditions at the time of making a booking. Although Gift Flights has sought to select reputable and accredited Experience Providers, we cannot be held responsible for the safety standards, the quality or delivery of the activity or any loss or damage suffered by the Customer while participating in the activity for which the Experience Provider is solely responsible. By purchasing or redeeming a Gift Flights Voucher, the Customer acknowledges that the activity in respect of which the Voucher will be redeemed is dependent on certain factors beyond the control of Gift Flights. The Customer agrees that neither Gift Flights nor any Experience Provider shall be liable for the cancellation, postponement or alteration of any activity for reasons beyond its reasonable control, including weather-related disruptions/cancellations, mechanical failures, location changes or otherwise. Gift Flights does not undertake any technical examination of equipment, facilities, premises, services or activities in order to minimise personal risk. If mechanical machinery (to include aircraft) or equipment breaks down, the Customer must ask the Experience Provider for reasonable substitutions without notice. The total liability for Gift Flights for any claim whatsoever in connection with the Gift Flights Vouchers or any activity in respect of which a Voucher is to be redeemed shall be limited to the price paid for the activity Voucher. Gift Flights has tried to ensure that the descriptions and illustrations used on all marketing materials are accurate. However, descriptions and illustrations are intended to give a general depiction of the activity described and they do not form part of the contract between the Customer and Gift Flights. Spectators Most Experience Providers will allow the Customer to bring spectators to watch the Customer participate in the selected activity. When redeeming your Voucher and booking your date, please inform the Experience Provider that you wish to bring other people with you. Spectators are required to comply with the Experience Provider’s terms and conditions and exceptions of conduct. Any Customer, Voucher recipient or spectator deemed to be under the influence of drugs or alcohol may not be permitted entry to the Experience Provider’s premises. Refunds You have the right to return any goods or Vouchers within 12 days of receipt for a full refund. After 12 days, all gift Vouchers are non-refundable. All refunds will be made to the person who purchased the Voucher and the monies will be refunded directly to the credit card used for the transaction. To request a refund, you MUST email Gift Flights with a covering letter detailing the reason for your refund request. Once the Customer has redeemed the Voucher and booked the activity with an Experience Provider, the Customer is bound by their terms and conditions. Please make yourself aware of these at the time of booking the activity. Vouchers All Vouchers purchased will be made available as a free digital download to be printed by the Customer. All Vouchers are emailed automatically once payment has been processed. The gift Voucher is invalid if it has been tampered with or defaced. Gift Flights accepts no responsibility for lost or stolen Vouchers. Please keep Vouchers in a safe place and protect them as you would a bearer bond or money. Gift Flights does not accept any liability for the automated email delivery. If the recipient’s email address is invalid, entered incorrectly at the point of purchase or redundant, the Customer will not receive the automated, emailed gift Voucher. In this event, the Customer must contact Gift Flights directly to resolve the situation. Competition Prizes, Tangibles and Promotional products These items cannot be exchanged, extended or refunded. Data Protection Your privacy is our highest priority and we employ the latest encryption and SSL systems. Gift Flights reserves the right to disclose your purchase and personal information to the Experience Provider.